Help & Support
Need help with your CV?
We are preparing AI CV Generator for a South African soft launch. You can preview your CV first, pay only when you download, and get help if something does not work as expected.
Payment reassurance
You can build and preview your CV before paying. The payment step only happens when you are ready to download your final PDF.
Once-off pricing
Current launch packages are once-off payments: Basic R50, Modern R60, and Premium R79. No subscription is required.
Browser-saved draft
For now, your draft is saved in your browser. Use the same browser and device when returning to continue your CV.
Contact support
How to get help
During soft launch, support will be kept simple so we can help users quickly and improve the product based on real feedback.
WhatsApp support
Send us a WhatsApp message if you need help with your CV, payment, or download.
Email support
Email us at support@aicvgeneratoronline.com if you need help with your CV or download.
Frequently asked questions
Common questions before paying
Can I preview my CV before paying?
Yes. You can build and preview your CV for free. You only pay when you are ready to download the final PDF.
When do I pay?
Payment happens only when you click to continue to payment from the CV builder. The final PDF download unlocks after successful payment.
Is this a subscription?
No. The current CV packages are once-off payments. There are no hidden monthly fees.
What happens if my payment fails or I cancel?
Your final PDF download will not unlock. You can return to the builder, keep editing your CV, and try again when ready.
Will my CV draft be saved?
For now, your CV draft is saved in your browser using localStorage. This means it is saved on the same device and browser you used to build it.
Can I edit my CV after previewing?
Yes. You can keep editing before payment. The CV snapshot used for download is captured when you start the payment flow.
What format do I download?
The current Phase 2 download uses your browser's Print / Save as PDF feature. Choose Save as PDF in the print window.
Does the Basic CV include colour or a photo?
No. Basic CV is a simple black-and-white layout. Modern and Premium include more design options.